Appointments and Records

All Doctors have access to your computerised patient file and can continue your healthcare requirements.

Our standard appointments are in 15 minute intervals.

To maintain our Bulk Billing policy we require our patients to attend for script and referral requests.

 

We encourage our patients to see their Doctor of choice on the day that you require. However if your usual Doctor is unavailable we ask that you consider seeing another Doctor within our Practice.

All Doctors have access to your computerised patient file and can continue your healthcare requirements.

If you require a longer appointment, please let one of our receptionists know at the time of booking your appointment. These longer appointments are still bulk billed.

If you are booking in a childhood and or travel vaccinations please tell our receptionist so she can book you in with one of our Registered Nurses.

If you are asked to come in for a procedure your Doctor will inform you if a longer appointment will be required.

To maintain our Bulk Billing policy we require our patients to attend for script and referral requests.

 

Management of your personal health information:

Your medical and personal records are confidential. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the 10 National Privacy Principals at:  www.privacy.gov.au/health/index.html

 

Your Rights:

If you have any problems we would like to hear about it. Please feel free to talk to your Doctor or our Practice Manager (Lisa Thorne) or you may prefer to write to us. Mark your letter Attention: Lisa Thorne - Keperra Medical Centre, 14 Dallas Parade, Keperra

 

Queensland Health Quality & Complaints Commission

GPO Box 308, Brisbane, Qld, 4001.  Ph: 073120 9999   Wesite:  www.hcc.qld.gov.au